Badge Refund Policy
Last updated: September 13, 2026
In short: you can get a full refund if you ask within 7 days of purchase, you've viewed fewer than 20 study questions after purchasing Full Prep, and you haven't started a simulation with your Full Prep access. The details below say the same thing precisely.
What you're buying
Full Prep is a one-time purchase of $59 that unlocks 90 days of digital access to the Badge & Hose study pool, three full-length timed practice simulations, and three behavioral practice inventories. Access begins immediately after payment. There is no subscription and no recurring charge.
How refunds work
You qualify for a refund if all three of the following are true:
- you request the refund within 7 days of your purchase, and
- you have viewed fewer than 20 study questions after purchasing Full Prep (a question counts as viewed once it has been shown to you in study mode; free-tier questions viewed before you purchased don't count), and
- you have not started a simulation with your Full Prep access.
We may still approve requests outside these conditions at our discretion.
Full Prep is digital content delivered in full the moment your payment completes — these conditions exist so refunds stay available to people who genuinely didn't use the product.
To request a refund, email support@badgeandhose.com from the email address on your Badge & Hose account. Include the approximate date of your purchase. Requests are handled personally by our support team — there is no automated refund processing — and approved refunds are issued to the original payment method. Once a refund is issued, it typically appears on your statement within 5–10 business days, depending on your bank. We respond to every request.
When a refund is issued, your Full Prep access ends and your account returns to the free tier; your study progress is preserved.
The free tier is the try-before-you-buy
The free tier — 15 study questions and a 10-question mini simulation — exists so you can evaluate the product's question quality, interface, and feedback before paying. We encourage you to use it before purchasing Full Prep.
Questions
If anything about a charge looks wrong — a duplicate charge, a purchase you don't recognize, or access that didn't activate — contact support@badgeandhose.com before disputing the charge with your bank. Almost every problem is fastest to fix directly with us.