Contact Us

All support runs through one channel:

We respond within 3 business days, and usually much sooner.

To help us help you quickly

Account questions — email from the address on your Badge & Hose account and describe what you're seeing (page, error message, what you expected).

Billing and refunds — email from your account address with the approximate date of purchase. Refund eligibility is described in our Refund Policy. If a charge looks wrong, contact us before disputing it with your bank — almost every problem is fastest to fix directly with us.

Data deletion — email from the address on your account and ask us to delete it. We delete your account and associated personal data within 30 days, as described in our Privacy Policy. Deletion requests must come from the account's own email address — we can't act on requests made on someone else's behalf.

Before you write

Two common questions are answered on the site already: which exam your department uses (see how to find your exam) and what the behavioral section is (see the Behavioral Section Guide).